Refund policy
Return & Refund Policy — Memorably Simple™
At Memorably Simple™, every item is made to order — created just for you when you purchase.
That means we don’t hold stock or mass-produce products, helping reduce waste and keep our process sustainable.
Because of that, we’re only able to accept returns or offer replacements in specific cases outlined below.
🛠️ Damaged, Misprinted, or Defective Items
If your order arrives damaged, misprinted, or with a manufacturing defect, we’ll make it right.
Please email hello@memorablysimple.com within 14 days of receiving your order.
Include your order number and clear photos showing the issue.
Once verified, we’ll send a free replacement or issue a refund — whichever you prefer.
You do not need to return the defective item.
❌ Non-Returnable Items
Because all of our products are custom printed when ordered, we do not accept returns or exchanges for:
-
Ordering the wrong size, color, or design
-
Change of mind after purchase
-
Buyer’s remorse or dislike of the fit
We encourage you to review our size charts and product photos carefully before ordering.
If you have any questions about fit or product details, just email us — we’re happy to help before you buy.
📦 Shipping Issues
If your package is lost in transit or delayed, please contact us.
We’ll help you track it down or arrange a replacement if the carrier confirms it was lost.
💳 Refunds (if applicable)
Refunds are only issued for verified printing or fulfillment errors.
Once approved, refunds are automatically applied to your original payment method.
Processing times may vary depending on your bank or payment provider.
❤️ Our Promise
We want you to love what you ordered — and we’ll always stand behind the quality of our products.
If something isn’t right, we’ll do our best to make it right quickly and fairly.
For any questions, email hello@memorablysimple.com.